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Commande & paiement

Client account


You must register and create an account to be able to order from Q36.5’s online store.
Please take a look at our General Terms and Conditions and Privacy Policy.


If you’ve forgotten your password, you can recover it in the Log-in section. Enter your e-mail address and we’ll send you an e-mail telling you what you need to do.

Secure Payment Processing

Your data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled. Your card details are not retained or visible to employees of Q36.5 or Q&E srl.

Payment Types

Q36.5 accepts the following payment cards: VISA, MASTER, Paypal or payment in advance on our bankaccount.

Order Confirmation

You will receive an email to confirm successful payment.
If you have a problem processing your payment online or are not certain if your payment was successful, please email us to:

Amending or Cancelling an Order

If you have any concerns about an order you’ve already placed please contact our support center by email: mentioning the relevant order number in the subject heading. Please note that once an order has been placed and checked out, you will be unable to cancel or amend it.


Prices are quoted in Euros.
Prices are subject to change at any time without notice.
The currency conversion is based on the current exchange rate of the day and based on your nation.

TVA et frais de douane

TVA et frais de douane

Clients de l’Union Européenne
pour les clients dont l’adresse de livraison se trouve dans l’UE, la TVA est incluse dans le prix.

Clients en dehors de l’Union Européenne
pour les clients don’t l’adresse de livraison se trouve en dehors de l’UE, les prix sont exemptés de TVA. Les taxes locales et autres frais de douanes seront à la charge du destinataire et seront levés par le distributeur à la livraison.

Out of Stock Product and Pre-Orders

We apologize but it is not possible to place an order for an out of stock product or pre-order new products.
We are able to inform you regarding the expected arrival of products by


or Skype: q36.5supportcenter