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  • shipping & delivery
    shipping & delivery

    Shipping & Delivery

    When will my order be shipped?

    Orders will be shipped within 24-48 hours of the receipt of payment.

    Shipping and delivery times vary according to the chosen shipping method and the parcel weight.
    We offer different shipping and delivery methods, depending on how quickly you need your products. Simply select ‘Standard’ or ‘Express’ delivery at checkout.

    Please note that we cannot deliver to PO Boxes.

    Standard shipping

    Courier shipping times

    Europe: 2-5 days
    Rest of the world: 3-5 days
    Italy: 1-2 days

    Shipping charges for Standard delivery

    Italy € 7.50
    Europe € 11.50 – €15
    Rest of world (excl. Israele & Australia – only express shipping) € 15.00

    Free shipping for orders exceeding € 100.00 for Europe and € 100.00 for the rest of world.

    Express shipping

    Courier shipping times

    Europe and Italy: next working day
    Rest of the world: within 2 days

    Shipping charges for Express delivery

    The choice of Express delivery (delivery on second working day) is always at the expense of the customer:
    ITALY € 10.00
    EUROPE € 15.00-€ 20.00
    Israele & Australia € 30.00
    Rest of WORLD € 20.00-€ 25.00

    VAT and custom charges

    EU customers

    For customers who choose a country that belongs to EU as a destination address of, VAT is already included in the price.

    Non-EU customers

    For customers who choose a country outside EU as a destination address, prices will be exempt from VAT.
    Local VAT and any customs duties will be borne by the recipient and will be required by the consignor at delivery of the goods.

    Q36.5 will be able to dispatch only on the next working day.
    Working days: are from Monday to Friday, please take this into account when placing orders over the weekend and on bankholidays.

    Please note that not all bankholidays correspond worldwide, we operate according to Italian bankholidays.

    Take a look at our General Terms and Conditions and Privacy Policy.