Q36.5 proudly guarantees the quality and performance of all our products. Items with defects in materials or workmanship will be replaced or repaired at the discretion of Q36.5 for the practical lifetime of the product. Product damaged through wear and tear, misuse or neglect may be repaired at a nominal charge.
The practical Lifetime of the product
We build our products to last over extended periods of use, but nothing lasts indefinitely. Fabrics will deteriorate and fade over time and moving parts will wear out. We will cover your product under our warranty policy until such a time that we have deemed the product to be worn out beyond reasonable repair.
If the product is showing the signs of its age – for instance, the fabric has become thin or faded, there are rips and tears, the zippers no longer catch, or the cuffs are fraying – we will take this into consideration when assessing your product for a warranty request. All gear will suffer from differing degrees of wear-and-tear, depending upon the user. Equipment used by a regular rider for 150 days a year will by comparison, degrade faster than gear used by a weekend rider.
By taking care of your equipment you will ensure a longer lifetime for the clothing. We recommend that you visit our Product Care page for more information on how to wash and care for your equipment. Use your judgment when assessing whether your product is likely to be covered under our warranty policy. It may simply be time to replace your product, and if this is the case we hope that you have been impressed by the longevity for which Q36.5 clothing is designed and that we will have the opportunity to provide you with further superior quality products and service.
Before considering returning a product for repair or Warranty request, please read our FAQ for useful advice.
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