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    Product Returns

    How to return a product that you ordered from the Q36.5 online store

    If you want to return a product ordered from our online store www.q36-5.com, no problem, you can ship it back within 30 days from the date of its delivery by following some simple instructions.

    • Fill out the following form
    • You will receive an email containing the RMA Number, Return Form and Instructions
    • Please print the Return Form and include it in the Package
    • The returned products must be not used, in the original packaging and with all the original tags/labels
    • We do not accept returns without a RMA Number

    The address for the return is:

    Q&E Srl
    RETURNS
    Via Innsbruck 33
    39100 Bolzano (BZ)
    Italy

    The refund or the exchange will be managed as soon as our customer service team receives the parcel.

    We do not charge you for shipping the exchanged product back.For any further information, please do not hesitate to contact us at supportcenter@q36-5.com or +39 0471 285169